Terms and Conditions - House Clearance Cole
Introduction
Welcome to House Clearance Cole. These Terms and Conditions govern your use of our services. By engaging with our services, you agree to comply with and be bound by these terms. Please read them carefully before proceeding.
Services Provided
House Clearance Cole offers comprehensive clearance services, including the removal of household items, office equipment, and other personal property. Our services are designed to be efficient, respectful, and environmentally friendly.
Booking and Scheduling
Booking a Service is straightforward. You can schedule an appointment through our website or by contacting our customer service team. Upon booking, you will receive a confirmation with the scheduled date and time.
Scheduling Changes can be made up to 48 hours before the agreed appointment. Please notify us promptly to reschedule or cancel your service.
Pricing and Payment
Our pricing is transparent and competitive. Fees are based on the volume of items to be cleared and the complexity of the job. An estimate will be provided during the booking process.
Payment is required upon completion of the service. We accept various payment methods, including cash, credit/debit cards, and online transactions.
Cancellations and Refunds
If you need to cancel your service, please do so at least 48 hours in advance. Cancellations made within 48 hours may incur a fee. Refunds for canceled services will be processed as per our refund policy, outlined below.
- Cancellations made more than 48 hours in advance: Full refund
- Cancellations made within 48 hours: 50% refund
- No-shows: No refund
Customer Responsibilities
As a customer, you are responsible for:
- Providing accurate information about the items to be cleared
- Ensuring access to the property on the scheduled date
- Removing any hazardous materials prior to our team's arrival
Failure to comply may result in additional charges or service delays.
Liability and Insurance
House Clearance Cole is committed to handling your items with care. However, we are not liable for any pre-existing damage or issues not caused by our team.
We carry comprehensive insurance to cover any accidental damages that may occur during the clearance process. For high-value items, we recommend informing us in advance to discuss additional insurance options.
Privacy Policy
Your privacy is important to us. House Clearance Cole collects only the necessary information required to provide our services.
- Personal Information: Name, contact details, and address
- Service Details: Items to be cleared and specific requirements
We do not share your information with third parties unless required by law. For more details, please refer to our comprehensive privacy policy.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Cole operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
Changes to Terms and Conditions
House Clearance Cole reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated through our official channels and will take effect immediately upon posting.
It is your responsibility to review these terms periodically to stay informed about any updates. Continued use of our services constitutes acceptance of the revised terms.
